Privacy Policy

Our Commitment

Memorial content is among the most personal data anyone can entrust to a platform. We treat every photo, every memory, and every tribute with the care and respect it deserves. This policy explains what we collect, why, and how we protect it.

1. Information We Collect

Account information: Email address, display name, and authentication credentials when you create an account.

Memorial content: Photos, text, dates, guestbook entries, candle lightings, and other materials you upload or contribute to memorials.

Usage data: Basic analytics to understand how the Service is used, including page views and feature usage. We do not sell this data.

2. How We Use Your Information

We use your information solely to provide, maintain, and improve the Service. Specifically:

• To create and manage your account and memorials
• To display memorial pages to visitors you choose to share with
• To send service-related communications (password resets, magic links)
• To improve the Service based on aggregate usage patterns

3. What We Never Do

• We never sell your personal information or memorial content
• We never use memorial photos for advertising or marketing
• We never share your data with third parties for their own purposes
• We never train AI models on your memorial content without explicit consent

4. Memorial Page Visibility

Memorial pages can be set to public or private. Public memorials are accessible via their unique URL. Private memorials are only visible to authorized users. You control who can access your memorial content.

5. Data Security

We use industry-standard encryption for data in transit and at rest. Authentication tokens are stored securely. Photos are stored in encrypted cloud storage with access controls.

6. Data Retention

Memorial content is retained for as long as your account is active or as needed to provide the Service. We understand that memorials are meant to endure. If you choose to close your account, we will provide an export of your content and delete your data within 30 days of your request.

7. Your Rights

You have the right to access, correct, export, or delete your personal information at any time. To exercise these rights, contact us at privacy@candela.memorial.

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We will notify you of significant changes to this policy via email. Minor clarifications may be made without notice. The "Last updated" date at the top reflects the most recent revision.

10. Contact

For privacy-related questions or concerns, contact us at privacy@candela.memorial.